To qualify for a return or exchange, the following conditions must be met:

• Product Condition: The item must be unused, undamaged, and in its original packaging with all tags and labels intact.
• Return Window: Returns must be initiated within 7 days from the date of purchase or delivery.
• Exclusions: Certain products cannot be returned, including:
  • Personalized or customized items
  • Clearance or final sale items
  • Items that show signs of use, damage, or missing parts
• Proof of Purchase: You must provide a valid receipt, order number, or proof of purchase when making a return.

If your item meets the return conditions, follow these steps:

1. Contact Our Support Team – Email or call us with your order details and reason for return.
2. Return Authorization – Once approved, we’ll provide you with instructions on how and where to return the item.
3. Send the Item Back – Carefully package and return the product to our designated return address. Customers are responsible for return shipping costs unless the return is due to a defect or wrong item received.
4. Inspection & Processing – Once we receive the item, we will inspect it and process your exchange or refund.

• Approved refunds will be processed within 5-10 business days after we receive and inspect the returned item.
• Refunds will be issued via the original payment method (Mobile Money, Bank Transfer, or Store Credit).
• Shipping fees are non-refundable, except in cases where the return is due to a fault on our part (e.g., defective or incorrect item).

• If you prefer an exchange, let us know, and we will replace the item with a different size, color, or model (subject to availability).
• If the new item costs more, you’ll need to pay the price difference before the exchange is processed.